South Carolina State University
South Carolina State University
Division of Student Affairs
Student Customer Service Evaluation
Thursday, February 09, 2023
In your most recent customer service experience, how did you contact the representative?
In person
Telephone
What was the purpose of your visit/call?
Which department did you visit?
Date of visit:
Please rate your level of satisfaction in the following areas:
Excellent
Good
Average
Fair
Poor
Ease of locating the department you visited.
Excellent
Good
Average
Fair
Poor
Service you received.
Excellent
Good
Average
Fair
Poor
Accuracy of information provided.
Excellent
Good
Average
Fair
Poor
Staff's level of courtesy.
Excellent
Good
Average
Fair
Poor
Cleanliness and atmosphere of the department you visited.
Excellent
Good
Average
Fair
Poor
Please evaluate the representative you spoke with.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Communicated clearly and effectively
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Was knowledgeable about resolving your concern(s)
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Was polite
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Was friendly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Additional comments/suggestions for improvements: